Frequently Asked Questions


What are credits?
Credits are what's used to fund your account to purchase verifications, rentals, and renew your lines. Credits can be purchased using Credit Card or with several types of cryptocurrency. Fund your account here!
What forms of payment do you accept?
We currently accept all major credit cards, and a range of cryptocurrencies including Bitcoin, Litecoin, Ethereum, USDCoin, Monero, Tether ERC20, and Tether TRC20 in exchange for credits.
Are your payments secure?
Yes, our payments are secure and you can pay with card (using Stripe), or with a wide range of cryptocurrencies. We have been verifying since 2019 and have helped users complete millions of verifications.
Where can I see my transaction history?
You can click here to view your past credit and crypto purchases.
My payment went through, but I didn’t get my credits! What do I do?
Please contact support with your account email and order number. For Bitcoin payments, we require sufficient network confirmations before automatically crediting your account. Other cryptocurrencies will be processed whenever we are notified by our payment processor. This will vary based on the required number of confirmations and the network's confirmation speed. If you are paying with a cryptocurrency, please make sure you are including any transaction fees your wallet deducts in your total payment amount and make sure you send exact amounts. We do not adjust for nominal differences and sending the incorrect amount can result in delays in processing your order. We are not liable for any payments sent to the wrong party, the wrong wallet, or in the wrong form.
Credits were deducted from my account, but my verification wasn’t successful! What do I do?
Please contact support with the phone number and a detailed description of what happened. Take a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot. We will work with you to try to resolve any issues.
I want a payment refunded. What do I do?
Please contact support within 30 days of the original payment and the reason for the refund. We assess credit/monetary refunds on a case by case basis and will work with you to make it right. Please note that we can only refund to the original form of payment. We do not refund cryptocurrency payments.