Frequently Asked Questions

Verifications

Where can I see my verification history?: You can click here to view your verification history.
How long do your short-term/temporary numbers last?: All of our verification numbers are meant for short-term and temporary use. Once a verification has ended, the number may be removed at any time and we will no longer have access to that number. However, we do offer long-term phone number rentals if you need a temporary phone number for a longer time! Rentals can be rented from one day to an unlimited amount of time. Learn more about our rentals here.
How much time do I have to verify a service?: You will have a short amount of time (between 5 to 15 minutes depending on the service) after you've been assigned a number to verify your selected service. We only deduct credits if a verification comes in. You'll be able to find the verification code in your Verification History page.
What is the “Favorite” star toggle?: Services that you mark as a favorite (indicated by a ) will show up on the top of the services list to make it easier for you to find those services. You can remove a service from your favorites by toggling the star ( ) again.
What is the "Service not listed" option?: The "Service not listed" option is a feature you can use to request a verification for a service that we do not currently have on our services list. We monitor all verifications done via this feature and periodically update our services list with new requests, so please make sure the service you are requesting is not already part of our offerings—verifications for services that are part of our current offerings will NOT work with the "Service not listed" option. Also, you can contact support with the name of the service, the service's website/app link, and an example of the SMS that the service sends to get that service added to our service list.
How can I do verifications in bulk or automate the verification process?: Please refer to the API feature. Also, if you are a power user, send us a message and we can discuss bulk pricing and/or increasing the number of concurrent verifications for your account.
Can I use the same number again?: After successfully completing a verification, you can reuse the same number within 2 minutes of the first verification code coming in. In addition, we allow the reactivation of the number as long as we still have it in our system. You click on the “Reactivate” option to do this in your Verification History. You will be charged again for each subsequent verification you do. Keep in mind that outside of the "Verification Reuse Window", numbers may be removed from our system at any time. This means that if there's even a chance you'll need a number again at a later time, please consider our rental numbers. Once a number leaves our system, it cannot be recovered.
The service I'm trying to verify won't send a SMS to the number I got assigned. What do I do?: If a number is not working for you, you can click on the "Report Number" button during the verification to indicate a problem to us. We will refund you; then you can start a new verification and we will try to give you a different number.
I've tried multiple times but still am unable to receive a code. What do I do?: Usually in these situations, the service provider has started tracking you and seeing that you may be making multiple accounts or are violating their terms of use. Below is a non-exhaustive list of things that can trigger this:

Low quality proxies

Geographic mismatch

Repeated use of an IP address

Non-standard browsers and emulators

Not sanitizing your browser after each session

Repetitive behaviors

Velocity of actions

Multiple failed attempts/failures

Bots/scripts/any automation

This tracking is can be quite sophisticated so we recommend you check the following to make sure your identity is protected:

IP address

IP address rotations

IP/DNS leaks

Cookies, cache, and local storage

Proxy/VPN provider quality

Geolocation

Fingerprints (TCP/Browser)

Browser extensions

Third-party applications

Action throttling

These tracking techniques can also change regularly so what may have worked for you last week could no longer be working now if you haven't adapted.
Why do I keep seeing the same number when I request for verifications?: Our numbers cycle based on an algorithm—we are always working on ways to expand our capacity. In the meantime, we ask you to be patient while we work on improving our service.
The service I requested didn't accept the number! What do I do?: Often these issues are caused by checks done by the services involved. They can detect if you are using a proxy, attempting to create multiple accounts or other similar activity. Unfortunately, there isn’t anything we can do on our end to address this. Our advice would be to try again later and make sure you're following our verification checklist. It is up to you to ensure that your digital identity is protected.
I got a code, but it didn't work! What do I do?: Please contact support with the phone number and a detailed description of what happened. Please take a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot. You may have used the “resend code” option from the service provider or you might have clicked on the “send code” option multiple times—we will only provide the first code that we get.
Why does the number you gave me already have an account associated with it?: We work directly with phone carriers and are provided access to the same pool of numbers as all their other customers. Once we release a number, the carrier controls the availability, distribution, and reassignment of the number. While rare, it is possible another customer of the mobile carrier was previously assigned the number you received and had used it for their account(s). Unfortunately, there is no way for us to know if this is the case before you try the number. If a verification code came in and there's already an account associated with it, you can contact support for assistance. Provide the phone number and a detailed description of what happened. In addition, please take a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot.
I used one of your verification numbers to verify a service in the past and now I need that number again to access my service account! What do I do?: Unfortunately, all of our verification numbers are short-term and intended for single use. We routinely remove verification numbers from our system. Once a verification number has been removed, that number can no longer be recovered. If you are planning on long term usage of a service account verified through our service, we strongly recommend using a rental number instead of a verification number. Our rental numbers are kept in our system for as long as the rental is active, in contrast to our verification numbers which are removed any time after a verification has ended. Our rental numbers will help prevent re-verification issues from occurring. We are unable to recover past verification numbers.
Do you resell verification numbers? Are you a reseller?: No. We are not a reseller. There is no middleman—we work directly with telecommunication companies and your verification is yours alone.